Overview
This Refund Policy explains when payments made for Scopture may be refunded, how refund requests are assessed, and how approved refunds are processed.
Scopture is a product of Ducflair.
Except where required by applicable law or expressly stated otherwise, fees paid for Scopture subscriptions and services are non-refundable.
1. General Refund Policy
Payments for Scopture subscriptions are generally non-refundable once charged. This includes:
- Initial subscription payments;
- Subscription renewals and subsequent billing periods;
- Unused portions of a subscription period;
- Account inactivity or failure to use available features;
- Cancellation or downgrading of a subscription after a charge has been processed;
- Custom services, one-time add-ons, or other products or services identified as non-refundable before purchase.
Cancelling a subscription prevents future renewals but does not ordinarily result in a refund for the current billing period. Access may remain available until the end of that billing period, subject to the applicable subscription terms.
This section does not limit any refund, withdrawal, price-reduction, or termination rights that cannot be excluded under applicable law.
2. Statutory Consumer Rights
Consumers may have mandatory rights under Portuguese and European Union consumer law, including rights relating to distance contracts and digital services.
Where applicable, a consumer may have a statutory right to withdraw from an online contract within 14 days of its conclusion. The availability and consequences of this right may depend on whether the consumer requested the service to begin during the withdrawal period and on other circumstances established by applicable law.
Consumers may also be entitled to have a digital service brought into conformity, receive a proportionate reduction in price, terminate the contract, or obtain a refund where the service is not supplied or does not conform to the contract, subject to the conditions established by applicable law.
Nothing in this Refund Policy excludes or restricts these mandatory rights.
3. Billing Errors and Refund Requests
You may contact us if you believe that:
- You were charged more than once for the same subscription;
- The amount charged differs from the price presented at purchase;
- A charge resulted from a technical or billing error;
- You are entitled to a refund or other remedy under applicable law.
To submit a request:
- Contact [email protected];
- Provide sufficient information to identify your account and the relevant transaction, such as your account email address, invoice, or proof of purchase;
- Explain the reason for the request and provide any relevant supporting information.
We will review the request and may ask for additional information where reasonably necessary to verify the transaction or determine whether a refund is due.
Approved refunds are initiated by Scopture and processed by Stripe to the original payment method. The time required for the refunded amount to become available may depend on Stripe, the payment method, and the customer’s financial institution.
4. Free Plan
Scopture may offer a free plan with limited functionality.
Because no subscription fee is charged for the free plan, it is not eligible for a refund.
5. Data Protection for Refunds
Scopture processes account details, proof of purchase, and limited billing information where necessary to identify the relevant transaction, assess the request, process an approved refund, and comply with applicable legal obligations.
Payment-method details and the financial transaction itself are processed by Stripe.
Refund transaction records and supporting financial documents are retained for the period required under applicable Portuguese accounting and tax law. Other refund-related correspondence is normally retained for 24 months after the request is closed.
Further information is available in the data-retention section of our Privacy Policy.
6. Changes to This Refund Policy
Ducflair may update this Refund Policy to reflect changes in its services, operational practices, or legal obligations.
Where a change materially affects existing rights, reasonable advance notice will be provided by email or through a prominent notice on the Scopture platform before the change takes effect.
Changes to this Refund Policy do not affect refund or consumer rights that arose before the effective date of the updated version.
7. Contact Us
Questions and refund requests may be submitted to:
- Email: [email protected]
Written correspondence may be sent to:
Ducflair
Rua Padre Antídio Coelho Sousa, nº 264
4575-281 Oldrões, Penafiel, Portugal