Overview
At Scopture, a product of Ducflair, we are committed to delivering exceptional value through our innovative CAD system. Your satisfaction is our priority, and to ensure confidence in your purchase, we offer a 30-day money-back guarantee for first-time subscribers to our paid plans. This Refund Policy outlines the terms and conditions of refund eligibility, the request process, and exclusions.
1. 30-Day Money-Back Guarantee
Eligibility
- The 30-day money-back guarantee is available exclusively to first-time subscribers of Scopture’s paid plans.
- If you are not satisfied with Scopture’s services within the first 30 days of your initial subscription, you are eligible for a full refund of the subscription fee.
Refund Request Process
To initiate a refund request, please follow these steps:
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Contact Support:
- Email us at legal@scopture.com.
- Include your account details, proof of purchase, and a brief explanation of the reason for your refund request.
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Review and Verification:
- Our team will review your request and verify its eligibility under this Refund Policy.
- You may be contacted for additional information if required.
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Refund Processing:
- Approved refunds will be processed back to your original payment method.
- Please allow up to 15 business days for the refunded amount to reflect in your account, depending on your financial institution.
2. Exclusions
Certain circumstances and purchases are not eligible for refunds under this policy:
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Renewals:
Refunds are not available for subscription renewals or subsequent billing cycles. The 30-day guarantee applies exclusively to the initial subscription period. -
Non-Refundable Fees:
Fees related to custom services, one-time add-ons, or other products/services explicitly marked as non-refundable at the time of purchase are excluded from this policy.
3. Free Plan and Trial Subscriptions
Scopture does not offer free or trial versions of its paid plans. However, a free plan with basic features is available for you to explore the platform before committing to a paid subscription. This approach, combined with our 30-day money-back guarantee, ensures a risk-free experience for all users.
4. Changes to This Refund Policy
Ducflair reserves the right to amend this Refund Policy at its discretion and without prior notice. Updated policies will be posted on our website, and we encourage users to review them periodically. Your continued use of Scopture following any policy changes constitutes acceptance of the revised terms.
5. Contact Us
If you have questions or need assistance regarding this Refund Policy, please reach out to us:
- Email: legal@scopture.com
Alternatively, you may write to us at:
Ducflair
Paço de Sousa, Rua de Rebordim (Faction E)
Porto, Portugal